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Rimini Street [4260]
Location
Job type
Workplace
Duration
Posted
Compensation
Job Description Position Summary
The role of the Senior Support Engineer, SAP CAR Customer Activity Repository is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments.
The role of the Senior Support Engineer, SAP CAR Customer Activity Repository requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based functional support & training for your specialist SAP modulesSupport client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional adviser
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Education
Bachelor Degree in Computer Science or related field or equivalent experience
Experience
10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration
5+ years direct support of application end-users in a Corporate environment
4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development
3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development
Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)
Experience in SAP _______ configuration, installation and administration
Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc.
Working knowledge of multiple operating systems (AIX, Linux, Windows etc.)
A track record of successful roles in several SAP implementation or upgrade projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
SAP certification(s) preferred
Knowledge of localizations: architecture, implementation and key functionality
Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application
Knowledge of maintenance/patching mechanics and SAP architecture
Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content
Demonstrable history solving complex problems across multiple modules
Proficient in setup of Source System for BW, BEx Web in NW20004s
Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)
Excellent knowledge about administering and managing SAP J2EE Web Application Server.
Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications
Portal User Management Engine (UME) configuration with SAP R/3, LDAPs
Single Sign-On Configuration between Portal and the SAP Systems
Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration
Configuring cluster installations for load balancing
Installation and configuration of Apache as the Reverse Proxy
Installed and configured TREX
Knowledge in backup/recovery scheme for the portal
Skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of SAP customization/extension methodologies
Excellent development skills using SAP toolset
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment
Desired Qualifications:
The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
Knowledge of SAP Industry Solutions would be an advantage
Knowledge of any Country Specific Solutions would be an advantage
A consulting background, while not mandatory, would be useful
Experience with localizations and global implementations would be an advantage.
TECHNICAL SKILLS
Must Have
10yrs SAP exp
CAR Customer Activity Repository