Us_east | It Consultant - Crm ..

Job Description Description:

Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential Submit candidates under their legal name and use only Capgemini template

GTD ID# CVT010 Role Name: Solution Architect Location: REMOTE

Job Description

We are seeking a ServiceNow Solution Architect with deep expertise in CRM-related solutions, including Lead to Order, Customer Service, and Employee Experience. The ideal candidate will have hands-on experience across ServiceNow modules such as SOM/CRM, CSM, HRSD, and FSM, and hold relevant ServiceNow certifications. This role requires strong solution design skills, cross-functional collaboration, and the ability to align platform capabilities with business objectives.

Key Responsibilities:

Design and architect scalable ServiceNow solutions across CRM and employee experience domains. Translate business requirements into technical designs and implementation plans. Collaborate with stakeholders, developers, and project teams to ensure successful delivery. Provide technical leadership and ensure adherence to ServiceNow best practices. Stay current with platform capabilities and guide strategic platform adoption.

Qualifications:

7+ years of experience in enterprise solution architecture. Strong hands-on experience with ServiceNow SOM/CRM, CSM, HRSD, FSM. ServiceNow Certified (CSA, CIS, or equivalent). Proven experience in Lead to Order and Customer/Employee Experience solutions. Excellent communication and stakeholder engagement skills.

PLEASE SEND CANDIDATES WITH THIS INFORMATION / THE LACK OF THIS INFORMATION WILL RESULT IN AUTOMATIC REJECTION. ADD PHOTO ID AT THE END OF THE RESUME Legal name: Rate: Location (City and State): Relocate? Availability to join: Availability to interview: Open to CTH: Phone #: Mobile#: Email address: Visa type and expiration date: Hiring Status (C2C/W2/1099): Was he a previous Capgemini contractor? Was he a previous Capgemini full time employee? Time slots for an interview: If the resource has a visa, what company owns it? Are you working directly with the contractor’s visa holder?

ERM | SubCo Staffing Center Capgemini North America

Named Job Posting? (if Yes - needs to be approved by SCSC)

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Additional Details Global Grade : DNamed Job Posting? (if Yes - needs to be approved by SCSC) : NoRemote work possibility : YesGlobal Role Family : 60236 (P) Software EngineeringGlobal Technical Skills Family : 6262 (T) Other CRM & customer experience PackagesLocal Role Name : Solution ArchitectLocal Skills : Cyndi ReinertLanguages Required: : English