Us_east | Proposal Manager_l3

Job Description Description:

Work location: US, remote Start date: immediate Background check MANDATORY

Job Description Technical Product Owner to manages Scrum and/or Kanban teams supporting Contact Center Technology platforms, including AI, IVR, Routing, and CTI. The Technical Product Owner will lead the development and execution of complex business plans and initiatives that have a broad impact across the enterprise.

Responsibilities

• Lead the development and execution of delivery contact center projects and initiatives • Indirectly lead technology teams of professionals to meet deliverables and drive new initiatives • Strategically collaborate and consult with peers and mid-level to senior managers to resolve issues and achieve goals • Potentially lead projects, teams, or serve as a peer mentor • Create and manage a roadmap to achieve business and product team objectives, including operational efficiencies and customer experience improvements Requirements • 5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education • 5+ years of Contact Center/Digital/Voice product management experience • Experience leading product teams in an Agile environment using both Scrum and Kanban methodologies • Strong history of creating Voice and/or Digital customer experiences involving self-service, predictive/proactive support, and data-driven prompting • An understanding of the Contact Center support model, front and back-office operations, and Enterprise level strategy • Knowledge and understanding of product management in the financial services industry Experience developing and executing strategic roadmaps for large-scale business units

Please add the below to the comment section: Legal Name: Current Location(City, State & Zip Code): Phone/Mobile Number: Email Address: Visa Type: Visa Expiration Date:

Named Job Posting? (if Yes - needs to be approved by SCSC)

try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz1901221542246011397492e'), text: "To\x20be\x20populated\x20with\x20\x22Yes\x22\x20when\x20Job\x20Seeker\x20to\x20be\x20onboarded\x20is\x20already\x20known\x20at\x20the\x20time\x20of\x20Job\x20Posting\x20creation.\x20Must\x20be\x20approved\x20by\x20SCSC." }).initialize(); } catch(err) {}

Additional Details Global Grade : CNamed Job Posting? (if Yes - needs to be approved by SCSC) : NoRemote work possibility : NoGlobal Role Family : 60235 (P) Sales, Account Management & Solution designGlobal Technical Skills Family : 6250 (T) Workflow / Business process management and Case managementLocal Role Name : Technical Product OfficerLocal Skills : Enter detailed local skills if neededLanguages Required: : English