Psp - Sa1 A4 Sc1

Job Description PA State Police, 1800 Elmerton Avenue, Harrisburg, PA 17110 This is 100% onsite based.Interview will be in-person.Work Hours Mon. - Fri. 8:00 AM - 4 PM (37.5 hours wk)***This requisition requires an in-person interview (1800 Elmerton Avenue, Harrisburg, PA 17110).******Start date for this position is as soon as possible pending a compliant PATCH and passing the PSP-related background check.******This requisition's current PO is funded through 6/30/26, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.***Description of Duties• Able to coordinate, communicate, document, track progress and status on initiatives.• Familiarization with project management concepts• Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies’ hardware and software installation standards.• Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.• Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.• Coordinates IT asset replacements, upgrades, and enhancements schedules.• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.• Responds to Service Desk tickets requiring Level 2 asset management attention.• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field. • Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues. • Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.• Create documentation for technical staff and end user.• Image and configure laptop and desktop hardware.• Create objects in SCCM and AD for devices needing to be imaged• Post image AD OU verification• Verify drivers are correct• Test images for accuracy on new hardware• Manual bios changes • Update documentation changes during imaging process-submit to Systems Management Supervisor for approval• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.Required/Desired SkillsSkillRequired /DesiredAmountof ExperienceSystem AdministrationRequired1Years4 year college degree or equivalentRequired0QuestionsNo.QuestionQuestion1The vendor rate for this position is $36.92. Is this understood?Question2This position requires enhanced criminal background checks, is your candidate aware of this?Question3Resume wise, please do not include filler material (e.g. describing a company's core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume?Question4If you elect to, please provide your candidate's e-mail address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that?Question5This position is 37.5 hours per week. Is this understood?Question6Inaccurate responses to the skills above will result in your company being omitted from future PSP requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses?Question7Where does your candidate currently reside (e.g. city, state)?Question8This requisition requires an in-person interview (1800 Elmerton Avenue, Harrisburg, PA 17110). Is this understood?Question9Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.