Us_east | Incident \/ Problem ..

Job Description Description:

Submit candidates under their legal name and use only Capgemini template

GTD #: O4TCD9 Role Name: Major Incident Manager_ Onsite (Shelton) Rate: $35 /hour all inclusive Location: 1 Corporate Dr, Shelton, CT 06484, USA Visa Type: Only visas accepted are H1B, Permanent residents (PR) and green card holders(GC).

Please send Candidates with this information Legal name: Location (Country, Street name (including apt/house # if applicable), city, state, and zip code): Relocate? Rate: Availability: Phone #: Mobile#: Skype ID: Email address: Visa type: Full visa expiration date: Hiring Status: If the resource has a visa, what company owns it? Are you working directly with the contractor’s visa holder?

Team video INTERVIEW IS MANDATORY

"Hiring Manager: Gautam, Anu anupriya.gautam@capgemini.com

The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others): • Leveraging technology to issue all communications and providing key stakeholder management • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution • Being accountable for resolving the outage via workaround or permanent fix • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews • Supporting and nurturing process improvements and knowledge base improvements • Continually maintaining and developing tools and resources to manage major incidents effectively • Providing periodic major incident metrics reports"

Named Job Posting? (if Yes - needs to be approved by SCSC)

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Additional Details Global Grade : ANamed Job Posting? (if Yes - needs to be approved by SCSC) : NoRemote work possibility : NoGlobal Role Family : 60236 (P) Software EngineeringGlobal Technical Skills Family : 6267 (T) Other ERPLocal Role Name : Major Incident Manager_ Onsite (Shelton)Local Skills : CISLanguages Required: : English