IT Technology Analyst

Job Title: Technology Analyst Job Role Type: Contract Contract Duration: 6 months Job Location: Phoenix, Arizona Experience Required: 2-5 years Travel Requirements: Not Specified About the Role: We are seeking a highly skilled Observability Operations Engineer (Contractor) to support and enhance our Observability Operations portfolio. The role requires strong expertise in Linux systems, containerized platforms, Elasticsearch, and modern observability ecosystems. This position plays a critical role in maintaining reliability, performance, and scalability of our observability platforms while driving operational excellence and rapid incident resolution. Key Responsibilities: Manage and support Linux-based infrastructure and containerized environments including Docker and Kubernetes; administer and optimize large-scale Elasticsearch clusters including configuration, scaling, performance tuning, and troubleshooting; provide end-to-end system administration support across environments; perform deep-dive troubleshooting across infrastructure, network, and observability stack components; support ITSM processes including incident, change, and problem management; manage hardware and software lifecycle activities; ensure platform stability, high availability, and performance optimization; collaborate with platform engineering and SRE teams to improve observability maturity; assist in deployment, upgrades, and operational governance of observability tools; contribute to automation and operational efficiency improvements. Required Qualifications: Deep knowledge of Linux systems administration; strong hands-on experience with containerized environments (Docker), Kubernetes production environments, Rancher (preferred but not mandatory); extensive experience in system administration across enterprise environments; strong exposure to ITSM processes and hardware/software lifecycle management; superior troubleshooting and root cause analysis skills; strong knowledge of Elasticsearch architecture, configuration, concepts, and performance tuning; deep familiarity with networking concepts including TCP/IP, DNS, load balancing, firewalls, and routing. Preferred Qualifications: Knowledge of observability concepts including distributed tracing, metrics, monitoring, and logging; experience managing large-scale Elasticsearch deployments; knowledge of OpenTelemetry and OpenTracing; hands-on experience with observability and logging tools such as Jaeger, Kibana, Grafana, Prometheus, Splunk, Dynatrace, and Kafka. Tech Stack / Domain Knowledge: Linux, Docker, Kubernetes, Rancher, Elasticsearch, ITSM, Networking, Observability tools. Primary Skills: Linux, Docker, Kubernetes, Elasticsearch Secondary Skills: Rancher, ITSM, Networking, OpenTelemetry, OpenTracing, Jaeger, Kibana, Grafana, Prometheus, Splunk, Dynatrace, Kafka Why Join Us?: Not Specified