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Job description:
Deep knowledge and experience in ServiceNow ITSM, ITOM modules
Experience in developing workflows, customizing forms in ServiceNow
Experience in ServiceNow VA and Now Assist
Experience in integrating ServiceNow with monitoring, AI Ops and automation tools (PagerDuty, Ansible)
Understanding of on-prem and AWS Infra/application components to Integrate and execute automations
Understanding of monitoring and AI Ops tools
Roles & Responsibilities:
Lead design and implementation of ServiceNow automation workflows in ITSM, ITOM modules
Lead the discussion with application and infra stakeholders, conduct workshops to understand and finalize the requirements
Design and solution integration of ServiceNow with IT Ops, monitoring and automation tools
Planning and implementation of new features in ServiceNow (ServiceNow VA, Now Assist)
Lead and guide offshore/onshore teams to track and implement the solution as per the expectations