BAU Support Lead

BAU support lead must work with various business users of the middle and back office client teams.

Must be proactive in addressing production issues and have the ability to coordinate and resolve multiple issues in Eagle.

Root cause analysis and tracking the open items to closure are critical.

Must have a good understanding of the Eagle suite of products to enable interaction with multiple business teams.

Work closely with development team to prioritize production fixes

What are the top 3 skills required for this role?

1.Eagle STAR/ Eagle PACE/ RDC

1. Domain understanding of Capital Markets

2. Oracle, SQL

Additional Information:

Team size, direct reports, key deliverables, unique selling points, additional qualifications, team culture etc.

Needs to be very proactive in identifying and resolving issues and comfortable with coordination with multiple business users of middle and back office teams.